Refund Policy

1. Subscription cancellation rights

All monthly and annual subscriptions can be cancelled at any time from your dashboard (Settings → Subscription).

• Cancellation takes effect at the end of the current paid period — you keep full access until then.
• No charge upon cancellation — the next month/year simply will not be billed.
• After cancellation, the account reverts to the FREE plan. Your projects remain saved for 90 days, and TopUp tokens are frozen (restored when you return to a paid plan).

2. 14-day cooling-off period

In accordance with the EU Consumer Rights Directive and Serbian Consumer Protection Law, you have a 14-day cooling-off period for all digital services — with one key exception:

When you begin using the platform (consume any tokens, generate an AI call, deploy an app), you agree to waive your 14-day right of withdrawal for that specific billing month. Reason: the digital service supplied (AI tokens, hosting, bandwidth) has been consumed and cannot be returned.

What this means in practice:

• If you pay for the subscription and do NOT log in / do NOT consume any tokens within the first 14 days → you are entitled to a full refund.
• If you pay and start using the platform (any AI call, deploy, generated image) → cancellation is possible but without a refund for the current month.
• Annual subscriptions: the 14-day period starts from the date of first payment. After 14 days OR after first use, annual subscriptions are not refunded pro-rata.

3. TopUp packages

TopUp packages (TopUp 15 = €15 / 20M tokens, TopUp 30 = €30 / 45M tokens) are one-time purchases tied to an active subscription:

• TopUp refund is possible only within the first 14 days if no tokens from that package have been consumed.
• If any token from a TopUp package is consumed, the package is considered delivered and non-refundable.
• On monthly subscription cancellation, TopUp tokens are frozen, not deleted. When you return to a paid plan, they will be waiting for you.

4. Add-ons and custom domain purchases

• Email tier add-on (Plus €0.99, Pro €4.99, Scale €19.99): same rules as subscriptions — refund possible if emails have NOT been used in the first 14 days.
• Custom domain purchases: nocodeon is only Hostinger's affiliate partner. The domain is purchased directly from Hostinger; their refund rules apply. See hostinger.com/legal/refund-policy.

5. Technical errors and downtime

If nocodeon.click is unavailable for more than 24 hours within a single month (verified via our status page), you are entitled to a pro-rata credit or refund for that calendar week.

• Planned maintenance (announced 48h in advance) does not count as downtime.
• Third-party outages (Google/Anthropic/Paddle) are absorbed by us up to 24h, beyond that the above rule applies.

6. What we DO NOT refund

We never refund:

• Consumed AI tokens (Fast/Medium/Advanced — any level)
• Generated images (Nano Banana, Nano Pro)
• AdMob revenue already generated and distributed
• Custom domain already registered with Hostinger (their rules)
• Accounts closed due to ToS violations (abuse, spam, illegal content)
• Currency conversion differences (we bill in EUR; your bank may convert with a fee)

7. How to request a refund

Contact us at billing@nocodeon.click with the following information:

• Your email registered on nocodeon.click
• Purchase date and amount
• Reason for refund (brief, one sentence)
• Paddle transaction ID (find it in the email you received after billing)

Processing time: we will respond within 3 working days. If the refund is approved, Paddle issues payment back to the same payment method within 5-10 working days (depending on the bank).

8. Disputes and ADR (Alternative Dispute Resolution)

If you disagree with our decision, you can:

• Contact Paddle directly (as Merchant of Record) via paddle.com/legal/refund-policy.
• File a complaint with your national consumer protection agency.
• Use the EU Online Dispute Resolution platform (for EU citizens).